Privacy Policy

 

At KIWI AROMA NEW ZEALAND LTD, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, purchase our products, or interact with us.

By using our website or purchasing our products, you agree to the collection and use of information in accordance with this Privacy Policy.

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1. Information We Collect

We may collect personal information in a variety of ways, including when you:

• Make a purchase from our website

• Subscribe to our newsletter or marketing materials

• Contact us via email, phone, or social media

• Enter any competitions, promotions, or surveys we may run

 

The types of personal information we collect may include:

• Your name

• Email address

• Phone number

• Shipping and billing address

• Payment details (through secure third-party payment processors)

• Information about the products you purchase and your preferences

 

2. How We Use Your Information

We use the personal information we collect to:

• Process your orders and payments

• Deliver your purchases and provide order updates

• Communicate with you about our products, promotions, or offers (with your consent)

• Respond to your inquiries or customer service requests

• Improve our website and services

 

3. How We Protect Your Information

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

We use secure payment processors to handle all financial transactions and do not store your payment information on our servers.

 

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third-party service providers to help us operate our business, such as:

• Delivery and shipping companies to fulfill your orders

• Payment processors for handling transactions securely

• Marketing service providers to send you emails (only with your consent)

These service providers are required to keep your personal information confidential and use it only for the purposes for which we provide it to them.

 

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that allow us to recognize your browser and remember certain information, such as your preferences or login details.

You can choose to disable cookies through your browser settings, but this may affect the functionality of our website.

 

6. Your Rights

Under the New Zealand Privacy Act 2020, you have certain rights regarding your personal information. These include:

• The right to access the personal information we hold about you

• The right to request correction of any incorrect or outdated information

• The right to withdraw your consent to receiving marketing communications at any time

• The right to request deletion of your personal data, where applicable

To exercise any of these rights, please contact us using the details below.

 

7. Retention of Information

We retain your personal information only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.

 

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. Any updates will be posted on this page, and we encourage you to review this policy regularly.

 

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us.